Frequently Asked Questions

Everything you need to know about your DYU experience.

What is the estimated delivery time for my order?

Most orders are processed within 1-2 business days. Shipping typically takes 3-7 business days depending on your location within the continental United States.

Do you offer a warranty on your electric bikes and gear?

Yes, all DYU products come with a 1-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use conditions.

What is your return policy for sports equipment?

We offer a 14-day return window for unused items in their original packaging. Please note that a restocking fee may apply for assembled electric bikes.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm.

Are the bikes water-resistant for outdoor use?

Our electric bikes feature an IP54 water-resistance rating, meaning they are protected against splashes and light rain, though they should not be submerged or used in heavy storms.

How can I track my shipment?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.